Since we are ALL trying to trouble shoot this, here are some findings
from us.
We used ITDepartment@deicorp.net as a email address for the group id of
.ITsupport@deicorp.net
We found that the ITDepartment@deicorp.net would not work on any of our
printers that needed to send alerts to the IT department, so we changed
that to a end-users email address and it worked. Now for the OTRS issue,
we also changed the administrators email address in 3 places and tried
to force an admin notification from the admin section, with no success.
Tom French
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Andy Lubel
Sent: Wednesday, June 28, 2006 2:03 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] smtp problem
Let us know how this test works out:
Open a command prompt/shell on the computer that has OTRS installed
Type in "TELNET [exchange.servername.here] 25" (where
[exchange.servername.here] is your exchange/SMTP server).
You should get a window that looks like this:
#telnet infiniti.lala.com 25
#Trying xxx.xxx.xx.xxx...
#Connected to infiniti.lala.com.
#Escape character is '^]'.
#220 INFINITI.lala.com Microsoft ESMTP MAIL Service, Version:
6.0.xxxx.xxxx
ready at Wed, 28 Jun 2006 13:59:45 -0400
(type in "quit" to close session)
Does this work for you?
On 6/28/06 12:58 PM, "Keith Turner"
We changed from our Postfix on Linux mail server system to Exchange also a few weeks ago, and it killed our mail notification. Our new IT security policy probably means that OTRS never will be routed through exchange.
I have been looking at alternative solutions, specifically setting up sendmail on the same server as OTRS and using it as our outgoing server.
I am monitoring this discussion closely and ask that if you find a solution, please post it to the newsgroup.
Thanks
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