Hi Steve,

If you navigate to Config Options: Ticket -> Frontend::Agent::Ticket::ViewPhoneNew and fill in the text for Ticket::Frontend::AgentTicketPhone###Body: whatever you've put there will be displayed when you create a new phone ticket.

Same applies for e-mail ticket in Config Options: Ticket -> Frontend::Agent::Ticket::ViewEmailNew and Ticket::Frontend::AgentTicketEmail###Body: respectively.

Hope that helps

David

On Mon, Jun 14, 2010 at 5:58 PM, Steve Clark <sclark@netwolves.com> wrote:
Hi,

Is there someway to have canned responses available at
ticket creation.

Sort of like responses but when I select new phone ticket.

Thanks,
Steve
--
Stephen Clark
NetWolves
Sr. Software Engineer III
Phone: 813-579-3200
Fax: 813-882-0209
Email: steve.clark@netwolves.com
www.netwolves.com
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