The one thing I forgot to mention that the customer database is integrated with LDAP. The email addresses are associated with the users, but when I email to itsupport@xxx.com I get the email in my inbox and the users gets theirs, but when the customer logs into the customer interface, there is no reference to the ticket in their queue. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Brett Davis Sent: Friday, July 25, 2008 5:27 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] POP3 question Make sure the email address is associated to the customer and it will (or is supposed to anyway, mine does). Brett Davis ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michael Webber Sent: Friday, July 25, 2008 16:59 To: otrs@otrs.org Subject: [otrs] POP3 question I have the POP3 email to ticket working, but when a user emails a to the address, they get the new ticket reply and it shows up under the admin screen, but when they log into their customer login, it does not show up. Is there a way to have an emailed ticket show up under the customer login? Michael Webber Dynojet Research, Inc. - Confidentiality notice: This email message and any attachments are intended only for the person or entity to which it is addressed and may contain confidential, proprietary and/or privileged information. Any review, distribution, reliance on, or otherwise use of this information by persons or entities other than the intended recipients is prohibited. If you received this message in error, please immediately notify the sender and delete it and all copies of it in your system.