Re: [otrs] Notification, Notification(Event), Vs Autoreponse

I think that you have to deselect states because it consider otherwise the presents state of the ticket not the future state On Fri, Oct 16, 2009 at 12:04 PM, Michael Mayaka wrote:

Hi David, thanks for your step-by-step solution BUT the notifications aren't being sent out (The Auto-response works perfectly fine) I have done the following: 1. Updated Ticket.pm from v 1.412 to v 1.416 2. Selected the following on Admin=>Notification (Event): Recipient : Customer Event : TicketStateUpdate State : Closed successful / Closed unsucsessful Subject: Ticket Closed! []() Text: Hi , Your ticket has been resolved by the support team as follows: (IT Helpdesk)

Any idea on what I could be doing wrong?

Michael

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/