Hi Ekram, it seems your database table customer_user has been created with “NOT NULL” for the “pw” column. In the default OTRS setup, a password is an optional field. If there is no password given, the user can simply not login. Please double check your table configuration and change the pw column to allow NULL values. On 01.11.2010, at 17:11, Ekram wrote:
I'am having a problem when try to create customer user from admin panel. It giving error the following error:
[Error][Kernel::System::CustomerUser::DB::CustomerUserAdd][Line:601]: ERROR: null value in column "pw" violates not-null constraint, SQL: 'INSERT INTO customer_user
I found in the customer user creation panel that password in not taking from the filed. Please check the attachment. It will clear you.
Is there any customer user configuration needed? My installation is straight forward using postgres and otrs version 2.4.7
Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project