Hello Thiago! On Fr, Mai 20, 2005 at 11:51:43 -0300, Thiago Lima wrote:
There's any way to make an administrador receive all tickets created in his email?
I want to have someone that does not access otrs all the time to be able to see what's going on.
I think what you are looking for is: # SendmailBcc # (Send all outgoing email via bcc to... # Warning: use it only for external archive funktions) $Self->{'SendmailBcc'} = ''; Put it in your Kernel/Config.pm and insert the mail address, that should recive all outgoing mails. For incoming mails you can setup filter roules that forward this messages to another mailaddress.
Thiago lima.
Have a nice weekend, Christian -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!