There's not enough other information available for me to assist at this
time. I've configured this and helped others configure it on multiple
occasions, and have no other information that I can provide via the mailing
list. It *could* be a bug in 3.2.3 (don't know) but at the moment, unless
I'm looking right at your config, I don't know what else to say.
On Wed, Mar 20, 2013 at 4:31 PM, Marty Hillman
Nope. Not true. I just ran LDIFDE against the server that I am querying for LDAP. For my user account, I have the following (edited for security). Based on the contents, I even commented out items in the map and left only UserFirstName, UserLastName, UserLogin, UserEmail, UserCustomerID.****
** **
dn: CN=Marty Hillman,OU=Users,OU=Corporate,OU=xxxxxxxx,OU=xxxxxxxx,OU=xxxxxxxx,DC=xxxxxxxxx,DC=com ****
changetype: add****
objectClass: top****
objectClass: person****
objectClass: organizationalPerson****
objectClass: user****
cn: Marty Hillman****
sn: Hillman****
c: US****
l: Minnetonka****
st: MN****
title: Infrastructure Manager****
description: IT Infrastructure Manager****
postalCode: 55343****
givenName: Marty****
distinguishedName: ****
CN=Marty Hillman,OU=Users,OU=Corporate,OU=xxxxxxxx,OU=xxxxxxxx,OU=xxxxxxxx,DC=xxxxxxxx,DC=com ****
instanceType: 4****
whenCreated: 20130219201501.0Z****
whenChanged: 20130313151527.0Z****
displayName: Marty Hillman****
uSNCreated: XXXXXXXXXXX****
memberOf: ****
*** Lots of groups deleted *******
uSNChanged: XXXXXXXXXXX****
co: UNITED STATES****
department: MIS****
company: Equus Computer Systems, Inc.****
homeMTA: ****
*** Exchange settings *******
proxyAddresses: smtp:xxxxxxxxxxxxx****
proxyAddresses: smtp: xxxxxxxxxxxxx ****
proxyAddresses: smtp: xxxxxxxxxxxxx****
proxyAddresses: smtp: xxxxxxxxxxxxx****
proxyAddresses: smtp: xxxxxxxxxxxxx****
proxyAddresses: smtp: xxxxxxxxxxxxx****
proxyAddresses: SMTP:mhillman@equuscs.com****
proxyAddresses: XXXXXXXXXXXXXXXXXXXXXXX****
homeMDB: ****
*** Exchange Settings *******
mDBUseDefaults: TRUE****
mailNickname: mhillman****
name: Marty Hillman****
objectGUID:: xxxxxxxxxxxxxxxxxxxxx****
userAccountControl: XXXXXXXXXXXXX****
badPwdCount: 0****
codePage: 0****
countryCode: 840****
homeDirectory: \\xxxxxxxxxxxxx\xxxxxxxxxx****
homeDrive: H:****
badPasswordTime: XXXXXXXXXXXXXXXXXX****
lastLogoff: 0****
lastLogon: XXXXXXXXXXXXXXXXXXXXXX****
scriptPath: smsls****
logonHours:: ////////////////////////////****
pwdLastSet: XXXXXXXXXXXXXXXXXX****
primaryGroupID: XXXXXXX****
userParameters:: ****
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx****
objectSid:: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx****
adminCount: 1****
accountExpires: 0****
logonCount: 249****
sAMAccountName: mhillman****
sAMAccountType: xxxxxxxxx****
showInAddressBook: ****
*** Exchange Settings *******
userPrincipalName: mhillman@equuscs.com****
objectCategory: CN=Person,CN=Schema,CN=Configuration,DC=equuscs,DC=com****
mSMQSignCertificates:: ****
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX****
mSMQDigests:: XXXXXXXXXXXXXXXXXXXXXXXXXXX****
msNPAllowDialin: FALSE****
lastLogonTimestamp: 130075656959202436****
textEncodedORAddress: XXXXXXXXXXXXXXXXXXXXXXXXX****
mail: mhillman@equuscs.com****
msExchHomeServerName: ****
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX****
msExchMailboxSecurityDescriptor:: ****
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX****
msExchUserAccountControl: 0****
msExchMailboxGuid:: XXXXXXXXXXXXXXXXXXXXXXX****
msExchPoliciesIncluded: ****
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX****
msExchUserCulture: en-US****
msExchVersion: XXXXXXXXXXXXXXXXXXX****
msExchMobileMailboxFlags: 1****
msExchRecipientDisplayType: 1073741824****
msExchRecipientTypeDetails: 1****
** **
** **
*From:* Gerald Young [mailto:crythias@gmail.com] *Sent:* Wednesday, March 20, 2013 3:04 PM
*To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] FW: "Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator." ****
** **
"Am I supposed to manually add Customers, or should they be added much like Agents are?"****
Neither. They should be queried from your LDAP/Active Directory. Which means the DB should be empty and you should be able to search against your LDAP/AD.****
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There is a problem querying your LDAP/AD for Customers. I don't know *why*, but there usually is some sort of error message in OTRS System Log that tells you why. ****
All we know for sure is that "No such user 'mhillman'!" tells us your sAMAccountName isn't (necessarily) mhillman. ****
** **
(Could that be true?)****
** **
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