Hello, I am trying to configure so the agents only have a filtered list of ticket types to chose from when creating a ticket. I want to filter the list based on what group the user belongs to. It could probably work with sorting based on the queue as well I think, but that is the second option. This is my ACL. $Self->{TicketAcl}->{'ACL-Name-Filter-Agents-Tickets-Type-IncidentManager'} = { Properties => { User => { Group_rw => ['Incident Management Severalnines',], } }, PossibleNot => { # possible ticket options Ticket => { Type => ['[RegExp]^.*',], #Clear the list first }, }, Possible => { # possible ticket options Ticket => { Type => ['Incident',], #Adding the ticket types }, }, }; What am I doing wrong? I have done similar things for the customerweb and it works. I have tried setting the properties for the agents front-end modules as well. This is a showstopper for me right now, hope anyone is able to help out. Thank you in advance! /Niklas