Theunis,
you should go to
 
Core::TicketFreeText
 
in your sysconfig and add a ticketfreekey (up to 16) and, eventually, the matching ticketfreetext values.
No need to modify the *.dtl.
 
Ciao, d.

Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Theunis De Klerk
Inviato: venerd́ 26 settembre 2008 10.53
A: otrs@otrs.org
Oggetto: [otrs] Additional Free Text Fields

Hi Guys,

 

I am new to this list, so firstly Hi to all.

 

What I would like to know is, is there any way to add more free text fields to the free text form via the config? Or do I manually have to edit the AgentTicketFreeText.dtl to add them!

Currently the default on version 2.2.6 is 4 and the title.

 

Thanks

 

Theunis De Klerk


Cell : +27 83 788 7261
Email : theunis@pier29.co.za
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