Re: [otrs] How to migrate from one server to the other

Hi Rob, On Sun, Feb 5, 2012 at 02:09, Robinson Mitchell wrote:

Because OTRS has almost all of its configuration info in the database you can simply install OTRS clean on the new system, create a new database, import the database from the old system into the new database, then point the new OTRS installation to the migrated database by entering its name and credentials in Kernel/Config.pm.

This is not the complete story; OTRS keeps all the changes you make via SysConfig in a file called /opt/otrs/Kernel/Config/Files/ZZZAuto.pm. You should also copy this file to the new box if you want to bring over your configuration changes. -- Mike