I think I understand your problem. I have the same. For me it works to save the webform data into a separate mysql db/table I run my webform data statistics form there. I use OTRS to answer, manage and report the reponse of the tickets. Regards, Peter van Beugen -----Oorspronkelijk bericht----- Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Daniele Verzonden: donderdag 21 februari 2008 14:02 Aan: User questions and discussions about OTRS.org Onderwerp: RE: [otrs] A form per queue. Is it possible? Thank you all.
The problem I see is that I don't have required information into ORTS db (useful for future/needed data analysis).
I'm not sure what you mean.
At the end of the story I would like to use OTRS to store all information. I would find a way to store data inside OTRS database as well I store each field into OTRS database if I use TicketFreeKey_n TicketFreeText_n
You misunderstand. You will *not* use the forms provided with OTRS. You will create your *own* forms in Perl, PHP, .Net or whatever fancy programming tool the kids use these days.
no, I understood you very well, I believe. The problem I see is the one I described just now in this same message. If I create forms from outside OTRS I will not populate OTRS db but only OTRS email messages. Informations will be into email messages, not into a db!!!!, not into the OTRS db. I am going to fail during statistics!! In order to build a workaround I was thinking to make more than one installation and to send the user to fill the OTRS form within the right installation. But also this solution can't work. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/