Re: [otrs] customer ticket view

Hello,

There are different types of notes, 'note-internal', 'note-external' and 'note-report'.

We understand the difference between note-internal (see by the agent) and note-external (see by the customer) , but what is the meaning of a note-report ? best regards -- Serge Algarotti ENSMP CEMEF [CNRS UMR 7635]