Hi, I've set up my OTRS (2.4.4) install with my corporate AD as a customer LDAP backend (internal service desk). Whenever I (as a customer,via customer.pl) try to create a ticket, I get to choose between all queues created in the system. This is a problem, since I do not want the customer to be confronted with internal IT dispatch decisions. I've found a way to limit the available queues via the "CustomerGroupsAlwaysGroup"-option & ACL's, yet that poses another problem: When enabled, this prevents the customer to view existing tickets in other queues. What I would like to achieve is for a customer to be able (forced) to create tickets in one queue (eg. WebRequest) and For them to have access to all other queues to be able to continue to see their existing tickets and add notes. I suppose being able to link all customer to a role (with appropriate rights through groups) would enable this setup. Yet, I haven't found a way to make this work. Any help would be greatly appreciated, Yalu