Magnus, You should be able to do that by assigning RO permissions through the Customer <-> Groups admin area. This means that the customer won't be able to create tickets. Although I think you can add the option to grant those rights in the Sysconfig somewhere... Greg -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Magnus Linner Sent: Tuesday, 17 February 2009 9:10 a.m. To: otrs@otrs.org Subject: [otrs] Customer interface read only mode Hi All, I have a special requirement that i hope someone can help me with. Through the customer interface i only want my customer to be able to view tickets. I dont want them to be able to close or change a ticket. Is that somehow possible? Thanks Magnus _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs