Hi, Our OTRS system uses the default Kernel::System::Ticket::ArticleStorageDB (because apache does not run as otrs), and I would like to be able to store larger tickets than the default. OTRS doc says i have to use max_allowed_packet=8M in mysql configuration. I have created (following MySQL doc) a file named my.cnf containing : -- [mysql] set-variable = max_allowed_packet=8M -- The file is located in the mysql data dir. I have restarted mysqld and apache, but i still get a "Got a packet bigger than 'max_allowed_packet'" error in OTRS logs when i send a mail with a large attachement. I have tried to place the file in /etc/my.cnf , and in ~otrs/.my.cnf but I still get the same error. Has anyone tried to tweak this ? Is it a mysql or otrs issue ? Thanks, Brice