4 Nov
2004
4 Nov
'04
4:46 p.m.
Hello; I am new to OTRS. I am using LDAP to authenticate to a Windows 2000 Server from a Linux box. Wondering where OTRS is grabbing the CustomerID info from and how I can solve this problem of Error: Need CustomerID!!! when I log on. The log on windows server shows AD/OTRS account I set up is successfully authenticating. Searching customers in OTRS with * shows all my users in active directory, but no CustomerID in their infos. I can log in successfully when I use the agent login, but no the customer page. Thanks in advance for the help! Paul E. Davis "Education is the best provision for the journey to old age." Aristotle (384-322BC)