Hello,

I am trying to get the backup.pl script to run, but am running into an error when the script attempts to run mysqldump:

"Dump MySQL rdbms ... mysqldump: Got error: 1045: Access denied for user 'otrs'@'localhost' (using password: YES) when trying to connect"

I have checked the settings in Kernel/config.pm - tried both typing the correct password in directly and also pasting the "crypted" password (obtained using otrs.CryptPassword.pl) - but to no avail.

I can successfully run mysqldump.exe directly using the same command the backup.pl script seems to want to generate:
mysqldump -u otrs -p######## -h localhost OTRS > c:\otrs_backups\databasebackup.sql

It's as if the backup.pl script isn't actually consulting Config.pm for the database password or something.  I'm stumped.

Help, please?

Thanks in advance,
Shannon
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