On Mon, May 31, 2010 at 3:45 PM, Marco Vannini <marco.vannini@gmail.com> wrote:

mmmh ok , I see,

via the search interface (http://otrs/otrs/index.pl?Action=AgentTicketSearch) or via status view (http://otrs/otrs/index.pl?Action=AgentTicketStatusView) and then selecting closed (http://otrs/otrs/index.pl?Action=AgentTicketStatusView&SortBy=Age&OrderBy=Down&View=&Filter=Closed) but If I'm not wrong there should be at least other 2 option ... ;)

MV

On Mon, May 31, 2010 at 2:36 PM, Marius Vaitiekunas <mariusvaitiekunas@gmail.com> wrote:

Yes, I can see a history of open ticket, but I can not find where to find a history of closed ticket. When I close a ticket, it disapears from dashboard and ticket sections. So, I can not find it anymore.

For example, I can reach open ticket via link when a press on history button:
http://otrs.example.com/otrs/index.pl?Action=AgentTicketHistory&TicketID=6

After that I can change a last number 6 to 1, 2, etc in a browser:
http://otrs.example.com/otrs/index.pl?Action=AgentTicketHistory&TicketID=1
http://otrs.example.com/otrs/index.pl?Action=AgentTicketHistory&TicketID=2
...
http://otrs.example.com/otrs/index.pl?Action=AgentTicketHistory&TicketID=5

This way I can get to a closed tickets, but where is a real link to a history of tickets?

On Mon, May 31, 2010 at 3:15 PM, Marco Vannini <marco.vannini@gmail.com> wrote:

Hi ,

Another question. Do You know how to look closed tickets info in a history? Can I reopen tickets? I can not find that anywhere. It is very important feature.

first question not so clear but everythink is linked to the corresponding ticket in history table and available via history link in ticket detail. about the second Q, you can reopen tickets inserting new note and setting next state top open or via GenericAgent.

HTH

MV

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