In this case the user will receive a email, right?<br>Is there any way to the user to login and then read The reason I closed the ticket?<br><br>Bets Regards,<br><br><div class="gmail_quote">2008/6/4 Ali, Mustaqil M &lt;<a href="mailto:muz@last.fm">muz@last.fm</a>&gt;:<br>
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<p><font color="#1f497d" face="Calibri" size="2"><span style="font-size: 11pt; color: rgb(31, 73, 125);">Reply
to the ticket as per usual and set the next state to be "closed successful".</span></font></p>

<p><font color="#1f497d" face="Calibri" size="2"><span style="font-size: 11pt; color: rgb(31, 73, 125);">&nbsp;</span></font></p>

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<p><b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-weight: bold;" lang="EN-US">From:</span></font></b><font face="Tahoma" size="2"><span style="font-size: 10pt;" lang="EN-US">
<a href="mailto:otrs-bounces@otrs.org" target="_blank">otrs-bounces@otrs.org</a> [mailto:<a href="mailto:otrs-bounces@otrs.org" target="_blank">otrs-bounces@otrs.org</a>] <b><span style="font-weight: bold;">On Behalf Of </span></b>Daniel Castro<br>

<b><span style="font-weight: bold;">Sent:</span></b> 04 June 2008 20:24<br>
<b><span style="font-weight: bold;">To:</span></b> otrs<br>
<b><span style="font-weight: bold;">Subject:</span></b> [otrs] Otrs Newbie
question</span></font></p>

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<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">&nbsp;</span></font></p>

<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">Hi,<br>
<br>
I started to use OTR and i am really liking it.<br>
I want to know to to configure otrs to send in the Customer::StateUpdate the
text I typed when I closed <br>
the ticket. This is important to show the user why I closed the Ticket.<br>
Or there is a better way to do it?<br>
<br>
Best Regards,<br clear="all">
<br>
-- <br>
Daniel Castro - דניאל<br>
Home Page : <a href="http://www.danielti.com.br" target="_blank">www.danielti.com.br</a><br>
MSN: <a href="mailto:danielti@gmail.com" target="_blank">danielti@gmail.com</a><br>
Skype: danielti2005<br>
ICQ : 316727989 <br>
Jabber: danielti<br>
Linux User: 387864<br>
AOL User: Danielti2005<br>
Sola Scriptura, Sola Gratia, Sola Fide, Solus Christus, Soli Deo Gloria </span></font></p>

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=&gt; <a href="http://www.otrs.com/" target="_blank">http://www.otrs.com/</a><br></blockquote></div><br><br clear="all"><br>-- <br>Daniel Castro - דניאל<br>Home Page : <a href="http://www.danielti.com.br">www.danielti.com.br</a><br>
MSN: <a href="mailto:danielti@gmail.com">danielti@gmail.com</a><br>Skype: danielti2005<br>ICQ : 316727989 <br>Jabber: danielti<br>Linux User: 387864<br>AOL User: Danielti2005<br>Sola Scriptura, Sola Gratia, Sola Fide, Solus Christus, Soli Deo Gloria