[otrs] auto send copy of new ticket

Hi List, Is it possible to have otrs automatically send a copy of a newly created phone or email ticket to a specific mail address. We would like to have all new tickets sent xxxxx@netwolves.com Thanks, -- Stephen Clark NetWolves Sr. Software Engineer III Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.clark@netwolves.com www.netwolves.com