Hi, slowly getting things running how I want, many thanks to all those who have replied to my pleas for help in the past, and of course the team behind OTRS. 1) For some reason OTRS is not collecting mail via POP3. PostMasterPOP3.pl does not get run correctly from cron, as it seems to think there is another version running all the time. Forcing it manually './PostMasterPOP3.pl -f 1' works but putting the same command in the crontab does not seem to work? 2) I really need the ability to search on some extra fields I have had to add fields to customer_user table like:- mysql> alter table customer_user add phone1 varchar (250); Query OK, 1 row affected (0.20 sec) Records: 1 Duplicates: 0 Warnings: 0 How much work is it for me to add the ability for these to be searched? 3) Was there ever an answer to closing a ticket without sending an email response? I've a couple of spam tickets that have the from the same as my queue email. When I close them they just bounce back? Close without *any* email response is what I need? Thanks again, Mike