Another reason not to use customer based queues.
The queue is the hat the ticket is in, not the line the ticket comes from. If you go to a service provider, do you get sent to the line for "good looking people"? Or do you go to the line that helps you get your problem solved?
"Is it possible?" Sure. anything's possible. You can write your own (yes, write, not via GUI) PostmasterFilter that looks up anything about the incoming ticket and makes a disposition, even if you need to send this to the "Sales" queue because it comes from sales, even though they may be asking about toilets.