Re: [otrs] SOAP troubles

19 Nov 2009

      Beste Michiel & Markus,

I checked to see if I was missing any modules:
/opt/otrs/bin/otrs.checkModules
   o CGI............................ok (v3.48)
   o Date::Pcalc....................ok (v1.2)
   o Date::Format...................ok (v2.22)
   o DBI............................ok (v1.601)
   o DBD::mysql.....................ok (v4.005)
   o Digest::MD5....................ok (v2.36)
   o Crypt::PasswdMD5...............ok (v1.3)
   o LWP::UserAgent.................ok (v2.036)
   o Encode::HanExtra...............Not installed! (Optional - Required to
handle mails with several Chinese character sets.)
   o IO::Scalar.....................ok (v2.110)
   o IO::Wrap.......................ok (v2.110)
   o MIME::Base64...................ok (v3.07)
   o Mail::Internet.................ok (v2.04)
   o MIME::Tools....................ok (v5.427)
   o Net::DNS.......................ok (v0.63)
   o Net::POP3......................ok (v2.28)
   o Mail::POP3Client...............ok (v2.18 )
      o IO::Socket::SSL.............Not installed! (Optional - for POP3
SSL connections)
   o Net::IMAP::Simple..............ok (v1.17)
      o Net::IMAP::Simple::SSL......Not installed! (Optional - Required
for SSL connections.)
   o Net::SMTP......................ok (v2.29)
      o Authen::SASL................ok (v2.12)
      o Net::SMTP::SSL..............Not installed! (Optional - Required
for SSL/SMTPS connections.)
   o Net::LDAP......................ok (v0.34)
   o GD.............................ok (v2.35)
      o GD::Text....................ok (v0.86)
      o GD::Graph...................ok (v1.44)
      o GD::Graph::lines............ok (v1.15)
      o GD::Text::Align.............ok (v1.18)
   o PDF::API2......................Not installed! (Optional - Required
for PDF output.)
      o Compress::Zlib..............Not installed! (Optional - Required
for PDF output.)
   o SOAP::Lite.....................ok (v0.710.10)
   o XML::Parser....................ok (v2.34)

It seems to me that the missing ones are not SOAP related... When I run
the example script from the wiki I get:
Test SOAP-interface of OTRS
Fatal error: Uncaught SoapFault exception: [soap:Client] Application
failed during request deserialization: no element found at line 1, column
0, byte -1 at /usr/lib/perl5/XML/Parser.pm line 187 in
/var/www/espritxb/soap.php:40 Stack trace: #0
/var/www/espritxb/soap.php(40): SoapClient->__soapCall('Dispatch', Array)
#1 {main} thrown in /var/www/espritxb/soap.php on line 40

I have changed the the $url, $username, $password and $from to match my
situation. Nothing else has been changed in the script. 

Thanks for the help!

Arnold.

On Thu, 19 Nov 2009 16:25:57 +0100, Michiel Beijen  wrote:
...
Beste Arnold,
Please note that I am NOT knowledgeable in PHP, but I've taken an
example script I had and modified it a bit to demonstrate how you
could create a ticket via SOAP from PHP:
http://wiki.otrs-forum.de/index.php?title=Create_a_ticket_in_OTRS_from_PHP_v...
...
Hope this helps,
((enjoy))
-
Michiel Beijen
R&D
OTRS AG
Norsk-Data-Str 1.
61352 Bad Homburg
Deutschland
T: +31 (0) 6457 42418
F: +49 (0) 9421 56818-18
I:  http://www.otrs.com/
Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial
register: 10751, Tax ID: 003 240
97505 Chairman of the Board: Burchard Steinbild, Managing Board: André
Mindermann (CEO), Martin Edenhofer
CU@ IIR Service Desk Forum in Mainz (Germany) and get to know more
about OTRS  at booth no. 12 from Nov 24-25, 2009!
On Thu, Nov 19, 2009 at 9:33 AM, Markus Esche 
wrote:
...
Hi Arnold,
On Nov 18, 2009, at 5:28 PM, 

...
...
wrote:
...
...
On Nov 17, 2009, at 2:05 PM, 
 wrote:
...
Can't call method "Dispatch" on an undefined value at
/opt/otrs/bin/cgi-bin/rpc-example.pl line 33.
...
I'm now at a point where I can create a new ticket via SOAP, but it
gets
no data (not even a TN if I look in the agent interface). PHP still
gives
me an error 'no element found at line 1, column 0, byte -1 at
/usr/lib/perl5/XML/Parser.pm line 187'.
You may call $OTRS_HOME/bin/otrs.checkModules to see if Perl Modules
are
missing.
...
I'm lost.... If I'm correct than the only change in OTRS is setting
the
SOAP user and password. I've also set these directly in the rpc.pl
under
$User and $Password (to be on the safe side). I'm running OTRS 2.4.5.
Can
someone post a small working script in PHP (preferred) or Perl, that
just
creates a new ticket?
Please have a look at this email:
http://www.mail-archive.com/otrs@otrs.org/msg27899.html
hth
Markus
--
Markus Esche
Customer Development
OTRS AG
Europaring 4
94315 Straubing
Deutschland
T: +49 (0) 9421 56818 0
F: +49 (0) 9421 56818 18
I:   http://www.otrs.com/
Geschäftssitz: Bad Homburg
Amtsgericht: Bad Homburg, HRB 10751
Steuernummer: 003 240 97505
Aufsichtsratsvorsitzender: Burchard Steinbild
Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer
Treffen Sie ((otrs)) auf dem IIR Service Desk Forum in Mainz und
erfahren
Sie
vom 24.-25. November 2009 mehr über OTRS an Stand 12!
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Re: [otrs] SOAP troubles

arnold＠ligtvoet.org