I change the Ticket::StorageModule to ArticleStorageFS, then I check the C:\otrs\var\article. the file is created truly and I can open it on server but when I download that from OTRS, the file is corrupted.
On Sat, Feb 12, 2011 at 16:20, masood ramezani
<masoud.ramezani@gmail.com> wrote:
i am working on OTRS 2.4.9, and right now i'm trying to implement the file attachment.. here's my problem:
after I attach a file to a ticket (successfully; because I can see it in Article_Attachment table in the DB) and send it, when I want to check the ticket and download the attached file, the content of the downloaded file is corrupted... for example, if I attach a pdf file, the files is like a clean sheet when I download it... or if I attach an Excel file, I can't check the content of the file and there's message about the file being corrupted.
any advice would be appreciated. thx.