Looks like gd library is not installed on your system. Thanks, Yogesh From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of srivathsa visweswaraiah Sent: Friday, June 19, 2009 6:08 PM To: otrs@otrs.org Subject: [otrs] OTRS Report Generation Issue Hi, I am facing issue while generating Graph report from OTRS. I am Able to configure the report from all the steps 1 to 4 , while running the report I am getting "Internal Server error 500" on my browser and in Apache error log file I am getting the following error. [Fri Jun 19 14:43:59 2009] [error] [client 10.209.40.33] [Fri Jun 19 14:43:59 2009] index.pl: Subroutine GD::Image::filledRectangle redefined at /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi/GD.pm line 99., referer: http://Helpdesk.mysite.com/otrs/index.pl?Action=AgentStats&Subaction=View&St... [Fri Jun 19 14:43:59 2009] [error] [client 10.209.40.33] /usr/bin/perl: symbol lookup error: /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi/auto/GD/GD.so: undefined symbol: gdImagePngPtr, referer: http://Helpdesk.mysite.com/otrs/index.pl?Action=AgentStats&Subaction=View&St... OTRS Version : 2.3.3 Perl Version : 5.8.5 Perl-GD Version : 2.41 (Compiled with png, jpeg, pthreads and freetext) Apache Version : 2.0.52 Can someone suggest me what are the pre-requisites to get graph on browser. Thanks. Vathsa