Hi Peter,

Your remark is on the spot, the documentation for OTRS is quite extensive but there is no such thing as a 'OTRS Quick Start Guide'.

This is also mentioned in the TODO list for the documentation: http://cvs.otrs.org/viewvc.cgi/doc-admin/TODO?revision=1.34&view=markup

Now onto your issues: did you create your ticket via email, via the Agent interface (index.pl) or via the CustomerUser interface (customer.pl) ? If you used the first option, are you really sure the mail was read (i.e. the cronjobs are set up properly?) You can verify this by running otrs/PostMasterMailbox.pl from a console.

Otherwise, if you did no further configuration, you should be able to see the ticket in the assigned queue. If you'd expected autoresponses, you should first configure those.

What helps is to just go in the admin area and explore the options there piece for piece. After that, read the manuals and then you'd have some idea to what you can do with OTRS...

Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl

On Mon, Feb 9, 2009 at 18:13, Jevos, Peter <Peter.Jevos@oriflame.com> wrote:

Hi

I'm new in the otrs project
I've installed it and examine the manual
However i'm missing basic steps to start to work with this nice tool and
see how work basic functions ( something like quick start guide )
Manual is prety nice described but it is bit huge with all these
features and options.

All I did was I've created new agent and customer. I assigned agent to
the grup users.

But I don't know what is the next steps to see it in the action.

I have created new ticket but it's appeared nowhere

Thanks a lot for your answers

pet

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