What version of PostMaster.pm are you using? PostMaster.pm,v 1.31.2.2 2003/05/25 22:57:48 martin Exp
Bingo! Upgrade it to http://cvs.otrs.org/viewcvs.cgi/*checkout*/otrs/Kernel/System/PostMaster .pm?rev=1.40
Should PostMaster.pm v1.40 have been installed by otrs-1.2.2-01.i386.rpm ? If so I think there may be an incorrect link on your download page. I went to http://otrs.org/download/ and clicked on the link labelled "OTRS 1.2.2 for SuSE Linux 9.x RPM" which points to the file at ftp://ftp.gwdg.de/pub/misc/otrs/RPMS/suse/9.x/otrs-1.2.2-01.i386.rpm I downloaded that file and installed it using YaST2 on a fresh, clean install of SuSE 9.0. There was never any other version of OTRS on this brand new SuSE 9.0 machine. I noticed that the footer says "Powered by OTRS 1.1.2" which i thought was incorrect since it was installed by an rpm named otrs-1.2.2-01.i386.rpm. Now i'm suspecting that the link on the download page and the file name of the rpm are incorrect. If you think the same, where can i get a correct copy of otrs-1.2.2-01.i386.rpm for SuSE 9.0 on an i386? Thanks, ~Steven