On 1/12/2018 2:29 AM, Edlhuber, Florian
wrote:
Hi,
- Nick Bright schrieb:
> In OTRS 3.3.x is there a way to
mark all "PhoneCall" (inbound or
> outbound) as 'internal' so that they are not visible when
the customer
> views a ticket?
Why not
use "internal note" for noting this? (this is intended to be
used for your requirement.)
We use templates for updates (work orders, etc) which can't be
applied to notes (at least in 3.3.x).
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