Re: [otrs] ACL question

17 Feb 2014

      Hello,

Any idea for this issue?
Thanks!
Zoltan

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of BIRO Zoltan
Sent: Friday, February 14, 2014 2:08 PM
To: otrs@otrs.org
Subject: [otrs] ACL question

Hi All,

I'm playing with ACL for service assignment. If I configured to set priority 5 for this CustomeID it's working, when I open a new ticket the priority setting up to priority 5 automatically.
My problem is when I configure the Service it's doesn't shows anything in the new ticket service field.

What did I wrong?
OTRS version 3.3.4 and my ZZZACL.pm:

# OTRS config file (automatically generated)
# VERSION:1.1
package Kernel::Config::Files::ZZZACL;
use strict;
use warnings;
use utf8;
sub Load {
    my ($File, $Self) = @_;

# Created: 2014-02-14 13:21:50 (zoltan.biro@amaris.commailto:zoltan.biro@amaris.com)
# Changed: 2014-02-14 13:46:23 (zoltan.biro@amaris.commailto:zoltan.biro@amaris.com)
$Self->{TicketAcl}->{"Service CustomerID"} = {
  'Possible' => {
    'Ticket' => {
      'Service' => [
        'GENERIC::TEST'
      ]
    }
  },
  'PossibleNot' => {},
  'Properties' => {
    'CustomerUser' => {
      'UserCustomerID' => [
        'AMACN'
      ]
    }
  },
  'PropertiesDatabase' => {},
  'StopAfterMatch' => 0
};

}
1;

Thanks!
Zoltan