The proper way to update crontab
is by using
Edit:
crontab –e
crontab –e –u otrs
J
To list:
crontab –l [-u otrs]
No need to restart then
mvg, frans
From: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org] On Behalf Of Davin Taddeo
Sent: donderdag 9 april 2009 13:57
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Time delays on Recieving Tickets
Just dealt with this the other day myself. :)
I would update your cron settings for the fetchmail cron job. The cron
file is located here on my system:
/opt/otrs/var/cron
I have mine set to update every 3 minutes using the following line:
*/3 * * * * /usr/bin/fetchmail -a --ssl >> /dev/null
I believe you'll want to restart cron after this (though I could be wrong),
just run the Cron.sh script.
/opt/otrs/bin/Cron.sh
This is on Version 2.3.4 on Centos 5.2.
~Davin Taddeo
Brent Botha wrote:
Hello All
Im new to OTRS
I am having a problem that when I send a ticket to our OTRS
system there is a delay of say 15 mins before I receive the ticket in my queue.
If I go into the Admin console and then into postmaster
mail account and say run now the message is received right away.
There also seems to be a delay in my replies ie. Change of
owner or acknowledgement of the ticket number
Pleas eany help would be great as I need to present a
WORKING TICKET SYSTEM ON THE 17TH APRIL.
Thanking you in advance
Regards
Brent Botha
Senior System Administrator
NXT - A Convergence Innovation Company
Office + 27 11 322 3332
Mobile +27 82 375 0887
Skype ID brentbotha
Email brent@nxtnow.co.za
Physical Address: Level 6, 3 Sandown Valley Crescent, Sandton
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