[otrs] Not able to get Company Tickets to show up

4 Apr 2006

      Hello All -

Hopefully one of you will have a similar setup and can shed some light
on the issue that I'm having. Thanks in advance for your help.

I've setup Config.pm to Authenticate Customer Users using LDAP, however,
since all of the Customer Users are from the same company I'm trying to
make it so that any Customer can see all other customer's tickets in the
Company Tickets view of the Customer Interface.

Here is the mapping that I have set up:

# Mapping for Customer Users
        $Self->{CustomerUser} = {   
                Name => 'LDAP Customer User',
                Module => 'Kernel::System::CustomerUser::LDAP',
                Params => {
                        Host => 'alg.hq',
                        BaseDN => 'DC=ALG,DC=HQ',
                        SSCOPE => 'sub',
                        UserDN =>
'cn=Administrator,cn=Users,dc=ALG,dc=HQ',
                        UserPw => 'algmango'
                },
                CustomerKey => 'sAMAccountName',
                CustomerID => 'sAMAccountName', 
                CustomerUserListFields => ['cn','mail'],
                CustomerUserSearchFields =>
['sAMAccountName','cn','mail'],
                CustomerUserSearchPrefix => '',
                CustomerUserSearchSuffix => '*',
                CustomerUserPostMasterSearchFields => ['mail'],
                CustomerUserNameFields => ['givenname','sn'],  
                AdminSetPreferences => 0,
                Map => [
                        ['UserFirstname', 'Firstname', 'givenname', 1,
1, 'var', '', 1],
                        ['UserLastname', 'Lastname', 'sn', 1, 1, 'var',
'', 1],
                        ['UserLogin', 'Username', 'sAMAccountName', 1,
1, 'var', '', 1],
                        ['UserEmail', 'Email', 'mail', 1, 1, 'var', '',
1],
                        ['UserCustomerID', 'CustomerID',
'sAMAccountName', 0, 1, 'var', '', 1],
                        ['UserOrganization', 'Organization', 'company',
1, 1, 'var', '', 1],   
                        ['UserCustomerIDs', 'CustomerIDs',
'description', 1, 1, 'var', '', 1], 
                       ],
        };

As you can see on this line:

Brad Inscoe
IT Manager
Automotive Lease Guide (ALG), Inc.
www.alg.com

Voice: (805) 563-0777 x 119
Email: binscoe@alg.com
Fax: (805) 435-3775