Garren, You'd need to provide the list with a fair bit more detail to get any meaningful answers. Here are some starters: * How does Telesphere store the call recordings? * Where does Telesphere store the call recordings? * What does it call them? * Does Telesphere provide an API or any integration options? * If you were doing the process by hand, what process would you follow to attach a call recording to a ticket? * How big are the call recordings (filesize)? If you could provide answers to a few of these you might get some joy out of the list. James. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Garren McKelvey Sent: Saturday, 30 January 2010 4:41 AM To: otrs@otrs.org Subject: [otrs] Integrating phone calls Greetings great Gods of OTRS, My company uses a phone recording program called Telesphere to record all our phone support calls. My boss decided that he wants all the telesphere calls to be attached to the tickets we create in OTRS. Does anyone know if there is a way I can automate this so that OTRS will grab the call when I create the ticket? -Garren McKelvey