Re: [otrs] Open Tickets - Sort by last event

Never mind as well.. you may download and install MyHammerQueueViewByCustCont2.1.0.opm This should serve best, but not THE best... Thanks and Best Regards, Muhammad El-Sergani. On Wed, Apr 27, 2011 at 7:37 PM, Muhammad El-Sergani wrote:

What's meant here is how to re-sort tickets in the "Open" box from the dashboard?

Thanks and Best Regards, Muhammad El-Sergani.

On Wed, Apr 27, 2011 at 3:55 PM, Muhammad El-Sergani wrote:

...

Hi all,

I'm trying to get the Open Tickets in the Dashboard to display last-replied-to-tickets at the top, but failing to do so.

The problem is that tickets old enough (in pages 2 and so on, and yes, I have the max value for the limit per page set), receive replies and updates, and agents are not aware of that.

Is there anyway to go around this?

Thanks and Best Regards, Muhammad El-Sergani.