Re: [otrs] Update to 2.4.2 problem with forward tickets with attachon it

JFI, there is a official fix available. http://bugs.otrs.org/show_bug.cgi?id=4073 Will be included in upcoming OTRS 2.4.4. -Martin On 04.08.2009, at 13:26, IT easyap wrote:

Michael, Many thanks the workarround works perfect

Gonzalo

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen Sent: martes, 04 de agosto de 2009 11:34 To: User questions and discussions about OTRS. Subject: Re: [otrs] Update to 2.4.2 problem with forward tickets with attachon it

Hi mister Easyap... ;-)

This is currently a know issue with OTRS; see bug 4073 in the Bugzilla. http://bugs.otrs.org/show_bug.cgi?id=4073

Regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

On Tue, Aug 4, 2009 at 10:17, IT easyap wrote: Hello, i just upgrade my system from 2.2 to 2.4.2 . Every thing looks almost fine except ticket forward. When you try to forward a ticket with an attach the attach disappear. This issue only occurs with new tickets, old tickets (prior to migration) stored works fine.

Our configuration is

Linux

Mysql

Otrs 2.4.2

Web browser IE

Thanks in advance for your help