Hi all,
i tried to install the iphone handler, seem to be without any problem, but looking on the system log of otrs I see:
No such package: iphonehadle-1.0.91!
From the apache error_log:
Notice: Install /opt/otrs/bin/cgi-bin/json.pl (755)!
Notice: Install /opt/otrs/Kernel/Config/Files/iPhone_Deprecated.xml (644)!
Notice: Install /opt/otrs/Kernel/Config/Files/iPhone.xml (644)!
Notice: Create Directory /opt/otrs/Kernel/System/DynamicField/iPhone!
Notice: Create Directory /opt/otrs/Kernel/System/DynamicField/iPhone/Backend!
Notice: Install /opt/otrs/Kernel/System/DynamicField/iPhone/Backend/Checkbox.pm (644)!
Notice: Install /opt/otrs/Kernel/System/DynamicField/iPhone/Backend/Date.pm (644)!
Notice: Install /opt/otrs/Kernel/System/DynamicField/iPhone/Backend/DateTime.pm (644)!
Notice: Install /opt/otrs/Kernel/System/DynamicField/iPhone/Backend/Dropdown.pm (644)!
Notice: Install /opt/otrs/Kernel/System/DynamicField/iPhone/Backend/Multiselect.pm (644)!
Notice: Install /opt/otrs/Kernel/System/DynamicField/iPhone/Backend/Text.pm (644)!
Notice: Install /opt/otrs/Kernel/System/DynamicField/iPhone/Backend/TextArea.pm (644)!
Notice: Install /opt/otrs/Kernel/System/DynamicField/iPhone/iPhoneBackend.pm (644)!
Notice: Install /opt/otrs/var/packagesetup/iPhoneHandle.pm (644)!
Notice: Install /opt/otrs/Kernel/System/iPhone.pm (644)!
Notice: Install /opt/otrs/doc/en/iPhoneHandle.pdf (644)!
Code:
# define function name
my $FunctionName = 'CodeInstall';
# create the package name
my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};
# load the module
if ( $Self->{MainObject}->Require($CodeModule) ) {
# create new instance
my $CodeObject = $CodeModule->new( %{$Self} );
if ($CodeObject) {
# start method
if ( !$CodeObject->$FunctionName(%{$Self}) ) {
$Self->{LogObject}->Log(
Priority => 'error',
Message => "Could not call method $FunctionName() on $CodeModule.pm."
);
}
}
# error handling
else {
$Self->{LogObject}->Log(
Priority => 'error',
Message => "Could not call method new() on $CodeModule.pm."
);
}
}
[Mon Mar 12 13:05:42 2012] en_ITSMConfigItem.pm: Subroutine Data redefined at /opt/otrs//Kernel/Language/en_ITSMConfigItem.pm line 20.
[Mon Mar 12 13:06:15 2012] iPhoneHandle.pm: Subroutine new redefined at /opt/otrs//var/packagesetup/iPhoneHandle.pm line 85.
[Mon Mar 12 13:06:15 2012] iPhoneHandle.pm: Subroutine CodeInstall redefined at /opt/otrs//var/packagesetup/iPhoneHandle.pm line 139.
[Mon Mar 12 13:06:15 2012] iPhoneHandle.pm: Subroutine CodeReinstall redefined at /opt/otrs//var/packagesetup/iPhoneHandle.pm line 155.
[Mon Mar 12 13:06:15 2012] iPhoneHandle.pm: Subroutine CodeUpgrade redefined at /opt/otrs//var/packagesetup/iPhoneHandle.pm line 172.
[Mon Mar 12 13:06:15 2012] iPhoneHandle.pm: Subroutine CodeUninstall redefined at /opt/otrs//var/packagesetup/iPhoneHandle.pm line 189.
[Mon Mar 12 13:06:15 2012] iPhoneHandle.pm: Subroutine _UpdateReleaseFile redefined at /opt/otrs//var/packagesetup/iPhoneHandle.pm line 205.
[Mon Mar 12 13:06:15 2012] iPhoneHandle.pm: Subroutine _RemoveReleaseFile redefined at /opt/otrs//var/packagesetup/iPhoneHandle.pm line 261.
[Mon Mar 12 13:06:15 2012] iPhoneHandle.pm: Subroutine _MigrateConfigurations redefined at /opt/otrs//var/packagesetup/iPhoneHandle.pm line 295.
Its not clear to me if it has been installed or not….
Any help ?
Br,
Luca Domenella
T: +39 0698962316
E: luca.domenella@bwinparty.com
bwin Italia
Via Adolfo Ravā, 124
00142 Roma (RM)
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