Re: [otrs] Problem with LDAP/Active Directory

Hi Iustin, On Thu, Jun 17, 2004 at 03:31:09PM +0300, Iustin Pop wrote:

I have a problem with LDAP/Active Directory. The fact is that the ticket is created with customer_id set to user.name@domain.com when the real address is User.Name@domain.com - this is because Ticket.pm sets the id to lc(id) - why is this so? I have removed the lc() for now, could this cause me any trouble?

I don't know your problem but the lc(id) isn't a problem because LDAP/Active Directory is case insensitive. PS: The lc(id) in Ticket.pm is used to have unique customer_ids because perl is case sensitive.

Thanks, Iustin Pop

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