Re: [otrs] StorageModule problem

My OTRS is 2.4.3 on CentOS 5.2, the Ticket::StorageModule setting: ArticleStorageFS. My problem is ： when agent want to forward a ticket with attachment, but the mail didn't show that attchment. I'v checked var/article and found the attachment had been saved in related folder. At the same time, no related record in database table "article_attachment". Any one can help to fix it?

I just created a test ticket in my OTRS installation that has a PNG attached. When I forward the ticket, the PNG gets attached, too. There are no records in "article_attachment". Do you find anything helpful in your system log?