Laurent, I know, I know :-) Both bugs are fixed in a similar way. The fix I mentioned in my mail refers to the CustomerCompany bug. Cheers -- tim At 14:23 30/08/2007, Laurent Minost wrote:
Tim,
Sorry but I was not talking about bug http://bugs.otrs.org/show_bug.cgi?id=2156http://bugs.otrs.org/show_bug.cgi?id=2http://bugs.otrs.org/show_bug.cgi?id=2156156 which is already fixed as cvs CHANGES file mentions it.
I'm talking about a new case I found today : http://bugs.otrs.org/show_bug.cgi?id=2239http://bugs.otrs.org/show_bug.cgi?id=2239 which is affecting CustomerCompanySupport when using external backend DB. Could you tell me if you also have the same behaviour please ? It will be easy to test if you already have external backend db in place right now.
Thanks. BR.
Laurent Minost
Le jeudi 30 août 2007 à 14:11 +0100, Tim Streater a écrit :
Laurent,
Sorry - forgot to add - version 2.2.2.
tim
At 14:03 30/08/2007, Laurent Minost wrote:
Hi Tim,
Are you using an external backend DB for CustomerUser and CustomerCompanies please ? If so, can you tell me which OTRS version are you using and confirm me this bug occurs by your side too please ? <http://bugs.otrs.org/show_bug.cgi?id=2239http://bugs.otrs.org/show_bug.cgi?id=2239>http://bugs.otrs.org/show_bug.cgi?id=2239
Thanks by advance.
Best regards.
Laurent Minost
Le jeudi 23 août 2007 à 17:14 +0100, Tim Streater a écrit :
Hi,
Interestingly, the same bug and same fix occur if you try to use a different backend db for Customer Companies, too.
tim
At 16:19 23/08/2007, Laurent Minost wrote:
Hi,
This bug seems already fixed by OTRS Dev Team :
GES?revision=1.454&view=markup>http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.454&view=markup>http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.454&view=markup>http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.454&view=markup
- (2007/08/10) Fixed bug# 2156 - External customer database is not working,
if it's configured the following error message appears ("Got no MainObject in Kernel/System/DB.pm line 85").
BR,
Laurent
Le jeudi 23 août 2007 à 16:29 +0200, Rico Barth a écrit :
Hi Tim!
On Thu, 23 Aug 2007, Tim Streater wrote:
> Thanks - that fixed the software error (BTW, to me this looks like a bug - > should I report this via bugzilla?).
Yes, it's a bug. I didn't find time to look for an existing bug on bugs.otrs.org. If you may do that it was great job. This issue was discussed on mailinglist a few weeks ago.
Thanks and regards
Rico
-- Dipl.-Math. Rico Barth, Geschäftsführer/Projektleiter c.a.p.e. IT GmbH Annaberger Straße 240 , 09125 Chemnitz phone/fax: +49 371 5347-621 / -625 mobile: +49 176 66680786 mailto: <<mailto:rico.barth@cape-it.demailto:rico.barth@cape-it.de>mailto:rico.barth@cape-it.de><mailto:rico.barth@cape-it.demailto:rico.barth@cape-it.de>mailto:rico.barth@cape-it.derico.barth@cape-it.de , PGP-Key: 0x874C8377 internet: <<http://www.cape-it.dehttp://www.cape-it.de>http://www.cape-it.de>www.cape-it.de
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