Under Config Options: Ticket -> Frontend::Agent::Ticket::ViewPhoneNew and Config Options: Ticket -> Frontend::Agent::Ticket::ViewEmailNew Put a 2 in the Content option for the fields you want required. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Rodrigo Pereira Sent: Wednesday, 07 May, 2008 07:29 To: otrs@otrs.org Subject: [otrs] Mandatory FreeText Field? Hi, Is it possible, via web interface SysConfig area, to mark a FreeTextField as mandatory? I've seen a couple of references to that while googling around, but I'm not seeing that option there. Any hints? TIA, rodrigo _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/