Re: [otrs] Command-line script for adding Customer users to groups?

customers shouldn't belong to groups... Ok, but bin/otrs.AddCustomerUser.pl has an option to add a user to a group, but it doesn't appear to actually *use* $Options{g} (bug?) copy otrs.AddUser2Group.pl to my.AddCustomerUser2Group.pl add in use Kernel::System::CustomerUser; use Kernel::System::CustomerGroup; create the CommonObjects to reflect Customer: $CommonObject{CustomerUserObject} = Kernel::System::CustomerUser->new(%CommonObject); $CommonObject{CustomerGroupObject} = Kernel::System::CustomerGroup->new(%CommonObject); Prepend "Customer" to the keys (within curly braces{}) where it makes sense in $CommonObject Test. I wrote this "live" and did not test, but it should resemble in some form this: http://forums.otterhub.org/viewtopic.php?f=62&t=12487#p48841 On Fri, Sep 6, 2013 at 9:40 AM, Bogdan Iosif wrote:

It would be much simpler to perform this operation via SQL directly on OTRS's database

On Fri, Sep 6, 2013 at 4:33 PM, Stanford, Philip N. wrote:

...

Hi,****

Does anyone have a script for adding Customer users to groups?****

We have a large number of customers and want to add sub-sets of these to a number of groups.****

I’ve tried modifying the script otrs.AddUser2Group.pl (which adds Agents to groups) without success – probably not surprisingly since I have only a limited acquaintance with PERL and the OTRS programming model.****

All I’m after is something that works in a similar manner to the supplied script below, and will add a single customer to a group, with permissions: ****

** **

# ./otrs.AddUser2Group.pl ****

Usage: ./otrs.AddUser2Group.pl -g groupname -u username -p ro|rw****

** **

Suggestions very welcome.****

Phil****

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