Re: [otrs] "Title" field on AgentLockedView

Well, it can be done easily enough with a hack in Kernel/Output/HTML/Templates/Standard/AgentTicketOverviewSmall.tt: [% RenderBlockStart("RecordTicketTitle") %] <td> # <div title="[% Data.From | html %]">[% Data.FromRealname | truncate(30) | html %]</div> <div title="[% Data.Title | html %]">[% Data.Title | html %]</div> </td> We just commented out the div with the Data.FromRealname. I know this won't survive an upgrade and I should do it in a separate theme, but it's easy to re-do so a can't be bothered. 2016-07-07 8:59 GMT+02:00 Lars Jørgensen :

Thank you, that solved the biggest part of my question! I would still very much like to use the "last poster" part of that column, but that seems not to be possible.

2016-07-06 21:27 GMT+02:00 Florian Edlhuber :

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Hi,

05.07.2016 14:12 - Lars Jørgensen schrieb:

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We are wondering how to change the "Title" field on T​icket::Frontend::AgentTicketLockedView

Ticket → Frontend::Agent::TicketOverview Ticket::Frontend::OverviewSmall###ColumnHeader

should be the correct setting for the title.

displaying the title in separate column, you need additional add ons AFAIR

-- Florian

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-- Lars

-- Lars