did you check the "View Source" of the rendered page to see if that img line is in your theme?

On Fri, Dec 10, 2010 at 6:08 AM, Lars Jørgensen <ITLJ@gyldendal.dk> wrote:

Hi,

 

In OTRS 2.4.x, I could do this in AgentTicketZoom.dtl (in my own theme):

 

<!-- dtl:block:CustomerTable -->

            <p>

                <hr>

                <b>$Text{"Customer Info"}:</b>

                $Data{"CustomerTable"}

                <img src="http://helpdesk.company.com/images/thumbs/$Data{"CustomerUserID"}.jpg">

            </p>

<!-- dtl:block:CustomerTable -->

 

And get a picture of the customer in the ticket zoom view. This doesn't work in OTRS 3, because $Data{"CustomerUserID"} apparantly has no value. What is the right way to do it? Ideally, I think the image should be created by the $Data{"CustomerTable"} call, but my extremely limited knowledge of perl makes this impossible for me.

 

 

Lars


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