Re: [otrs] Ticket Status "Removed"

Hi Thau, On Fri, Feb 27, 2004 at 08:54:11AM +1000, Thau Thai wrote:

I am getting the same problem after upgrading to otrs 1.2.1 and I did follow the backup procedure: MySQL: cat $OTRS_HOME/scripts/DBUpdate-to-1.2.mysql.sql | mysql -p -f -u root otrs

...

From the system log:

Thu Feb 26 17:00:03 2004 error OTRS-PM3-10 Can't process email with MessageID <>! Please create a bug report with this email (var/spool/) on http://bugs.otrs.org/!

Thu Feb 26 17:00:03 2004 error OTRS-PM3-10 Can't get ArticleID from INSERT!

"Can't get ArticleID from INSERT!" is a bug in OTRS 1.2.1. Update to 1.2.2.

Thau.

Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!