5 Mar
2008
5 Mar
'08
11:24 p.m.
Jon Lorenz wrote:
Is there a way to modify OTRS so that when an agent looks at any particular queue, it displays it in a list format sort of like the Customer Queue view instead of the standard summary format? Here's an example:
Ticket# | Subject | Customer | State | Owner | Created 1001234 | My Microsoft broke | pebkac | Open | bofh | 2008/03/04 18:47:03 1001235 | Keyboard doesn't work | luser | New | pfy | 2008/03/05 10:03:58
I appreciate it.
Of course there is a way to modify OTRS. I can't help you with that though. You might like to enable the StatusView module though, it gives you a list view of all non-closed tickets. Nils Breunese.