There is no "export an article in original format". That would be however
you've backed up the source email.
On Sat, Jun 6, 2015 at 2:15 AM, Blue Web
You could use bin/otrs.GetTicketThread.pl
But what would be the goal? you'd still need to get (something) into an email and I can pretty much guarantee you're not going to get something immediately threadable and certainly not attachments.
Well, the goal is to import back the article (or the entire ticket thread) into a mail account, so the GetTicketThread is not exactly what I need, but could be useful as a template script if someone knows the OTRS methods necessary to export an article in original format (which can be saved into a .eml file), by exporting all the articles in a ticket thread to .eml file the .eml files could then be imported into any mailboxes.
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