Hi Matthias,
Have you updated to 6.0.19 just recently and maybe copied the certificates with the root user? The otrs.SetPermissions.pl script sometimes misses not standard folder or I copied the certificates after that. I have checked the permissions of the certificates and the corresponded directories. They are correctly set:
otrs@otrs:/opt/otrs$ ls -l ssl/ total 8 drwxrwsr-x 2 otrs www-data 4096 Jul 8 10:23 certs drwxrwsr-x 2 otrs www-data 4096 Jul 8 10:23 private
otrs@otrs:/opt/otrs$ ls -l ssl/* ssl/certs: total 8 -rw-rw---- 1 otrs www-data 2385 Jul 8 10:23 XXXXXX.0 -rw-rw---- 1 otrs www-data 1968 Jun 26 07:55 XXXXX.0
ssl/private: total 16 -rw-rw---- 1 otrs www-data 1928 Jul 8 10:23 XXXXXX.0 -rw-rw---- 1 otrs www-data 12 Jul 8 10:23 XXXXXX.0.P -rw-rw---- 1 otrs www-data 1834 Jun 26 07:55 XXXXXX.0 -rw-rw---- 1 otrs www-data 8 Jun 26 07:55 XXXXXX.0.P
Kind regards, Kevin Am 08.07.19 um 15:10 schrieb Matthias.Terlinde@t-systems.com:
Hey Kevin,
I think we had this problem once, because we had an ACL issue. Make sure the otrs user and the www-data group have read access to it. Sometimes, _too many_ privileges can produce issues as well.
Have you updated to 6.0.19 just recently and maybe copied the certificates with the root user? The otrs.SetPermissions.pl script sometimes misses not standard folder or I copied the certificates after that.
Hope that helps.
Kind regards, Matthias
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