Hi there,<br><br>Thanks to <a href="http://lists.otrs.org/pipermail/otrs/2008-March/022495.html">http://lists.otrs.org/pipermail/otrs/2008-March/022495.html</a> I do understand how the survey works. The organization I&#39;m installing OTRS for, wants the survey to be sent for every ticket created. Since this is not the default behavior, I thought about training the agents to send a response to the customer when closing the ticket. The body of this response was copied from the original invitation to fill the survey, which includes the following link:<br>
<br>&lt;OTRS_CONFIG_HttpType&gt;://&lt;OTRS_CONFIG_FQDN&gt;/&lt;OTRS_CONFIG_ScriptAlias&gt;public.pl?Action=PublicSurvey&amp;PublicSurveyKey=&lt;OTRS_PublicSurveyKey&gt;<br><br clear="all">Unfortunately when the e-mail arrives to the customer inbox, it does not return the value for the &lt;OTRS_PublicSurveyKey&gt; variable. How can I find out the value of this variable? Is it possible to resolve its value with my procedure?<br>
<br>Thanks in advance for your help.<br><br>-- <br>Leonardo Certuche<br>301 284 6250<br><a href="mailto:leonardo.certuche@itcon-ltda.com">leonardo.certuche@itcon-ltda.com</a><br><a href="http://www.itcon-ltda.com">www.itcon-ltda.com</a><br>
Medellín, Colombia<br>