Dear Guillaume,

I have solved the problem by selecting POP3S instead of POP3, and for now otrs is generating the tickets via email also. 

Thanks for your kind response. And if problem persists in near future then I will definitely buzz you peoples. :)

Thanks once again. 

Regards,


On Mon, Jun 14, 2010 at 1:19 PM, Guillaume Rehm <Guillaume.Rehm@bnu.fr> wrote:
Hi,

Did you try to connect to smtp.gmail.com on port 465 form command line ? To check if you have access from your serveur to gmail :-(

Le 12/06/2010 07:13, Wayne Fallows a écrit :
Hi All,

Having an issue sending emails via gmail smtp server.

This is an ubuntu 10.04 server install with OTRS 2.4.7 installed as tar gz not as deb.
as per instructions in http://wiki.otrs.org/index.php?title=Installation_on_Ubuntu_Lucid_Lynx_%2810.4%29

configured the email to collect from gmail without any issue. as per instructions at http://wiki.otrs.org/index.php?title=Configure_OTRS_with_Gmail and using smtps and port 465

How do I get more details of the issue to try and resolve?


Trying to sending and email resutls in the error below
Error

ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Sat Jun 12 14:58:11 2010

Message: Can't connect to smtp.gmail.com : Invalid argument!

Traceback (1102):
   Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 92
   Module: Kernel::System::Email::Send (v1.64.2.1) Line: 690
   Module: Kernel::Modules::AdminEmail::Run (v1.39) Line: 122
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48
   Module: (eval) (v1.88) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

The only error message in the system log is


Sat Jun 12 14:58:11 2010 error OTRS-CGI-10 Can't connect to
smtp.gmail.com : Invalid argument!

Thanks




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Guillaume REHM
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