I am looking for something that describes a basic flow.  i.e. ticket comes in from mail account -&gt;  then agent accepts ticket and assigns -&gt; assigned agent ____ with ticket blah blah blah :)<div><br></div><div>I hope this makes sense.  I have read over the admin manual a bunch and i am still just having a hard time figuring out the process.  IN all intentions i am hoping to us the ITSM modules as well  so ticket -&gt; ________ -&gt; work order would really be helpful.<br clear="all">
<br></div><div>Thank you,</div><div><br></div><div>Clay</div><div><br><br><br><br>
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