Thanks Marco, it seems a very useful tool.
Unfortunately, even if it shows many interesting functions, I still can not add this info imported from an external database.
Cheers
Raoul

>did you tryed otrs-manager ? it provides some additional statistics

>Aand it is GPL2 too


>find it out at www dot tokaware dot com

2008/12/3 Le machito <elmachito at gmail.com>:
> Hello,
> I imported the list of customers from an external database. I imported some

> data as name, first name, office number, phone, office and Department.
> I am trying to made stats by Department in order to know the number of
> request of each Department in my company.

> It is possible to do it with OTRS? When I try to define a new stat the
> choice of elements is limited to the OTRS elements. (Type, Service, SLA,
> etc)
> Thanks
> Raoul